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Support Overview
At Babboo we are always looking to improve the way XClone works and to make the experience of installing and setting-up up XClone easier. We know from experience that you can have the best product in the world, but if the installation takes too much time or you have problems then you will be less inclined to to adopt the product. To receive further pricing details of our subscription based support packages, please click here to get an instant online quote or contact sales@babboo.com. Our XClone Enterprise package provides a choice of three tiers: Basic, Premium and Unlimited. |
XClone Enterprise Support Tiers
| Basic | Premium | Unlimited | |
| Annual Price | $1,425 / $5,525 per Server (Standalone/E-Business) | $4,275 / $8,075 per Server (Standalone/E-Business) | $75,000 for an Unlimited Number of Servers |
| Number of Incidents | Unlimited | Unlimited | Unlimited |
| Support Times | Business Hrs, Mon-Fri | 24 Hrs, Mon-Fri | 24 Hrs, 7 Days |
| Maximum Response Time | 2-3 Business Days | 1 Business Day | 4 Hours |
| Rapid Fixes | No | Yes | Yes |
| Enhancement Requests | No | No | Yes |
| Customizations | No | No | Yes |
| Telephone Support | No | Yes | Yes |
| E-mail Support | Yes | Yes | Yes |
| On-call support | No | No | Yes * |
| Dedicated Support Contact | No | No | Yes |
| Technical Account Manager with review call once/month | No | No | Yes |
| Forum Support | Yes | Yes | Yes |
| Remote Troubleshooting | No | No | Yes |
| On-Site Consultancy | Not available as standard | Available at extra cost | 5 days free included† |
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* Available at an additional cost. † Subject to availability. |
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| If you have any questions regarding our XClone Enterprise Matrix, please contact Babboo at sales@babboo.com. | |||
